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EYCM WebPage RequestRefundWizard
Do you want to cancel/refund your booking? Kindly note that you may incur a refund service fee depending on the fare you have booked.
Step 1
Step 2
Step 3
First things first
Is Draft
Is Draft
No
Is Draft
Yes
Are you submitting a case for yourself or on behalf of someone else?
Are you submitting a case for yourself or on behalf of someone else?
Self
Are you submitting a case for yourself or on behalf of someone else?
Someone else
Relationship
Relative
Friend
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Representative Email
*
*
Representative First Name
*
Representative Last Name
*
Representative Phone number
*
Representative
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Account Name
*
Registration Number
*
Case Origin
Twitter
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Email Structured Forms
Etihad.com
Etihad Guest Portal
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If you have a question about an upcoming flight, please get in touch with our
Contact Centre
who can help you with your query.
Invalid format
Submit
Processing…
Departure Airport
Arrival airport
Departure date and time
Arrival date and time
Airline code
Flight number
Ticket number
First name
Last name
Email address
Travel document number
Cabin
Lookup values to select from
Mandatory
Pending
Select ticket from list to proceed with refund.
I understand that by submitting this form, Etihad will check my eligibility for a full refund.
I understand the fare conditions on refunds for my ticket / document as advised at the time of purchase.
I understand that if my booking is not eligible for a full refund, then the normal refund fare conditions will apply as advised at the time of purchase.
I understand that if my ticket / document is non-refundable I will only receive a refund of the applicable unused taxes..
I understand that by requesting a refund my entire booking will be cancelled.
I understand that I will not be able to reverse the process once I have submitted this refund request.
I understand I cannot claim a refund for any purchased ancillaries.
I agree and acknowledge that any personal data provided will be processed by Etihad Airways for the purposes of handling our flight related requests in accordance with Etihad Airways Privacy Policy available on
www.etihad.com
.
I Agree
×
Message
It looks like this ticket has been booked by a travel agent. Any modification to this ticket can only be done by them. Please contact your travel agent.
×
Message
We note that you paid CASH for your ticket at the Etihad Office. Kindly contact your local Etihad Airways office to process your refund.
×
Message
Sorry, we are unable to find this booking reference number. Please try again.
×
Message
Thank you for reaching out to us. Your refund request for booking reference number (
) can only be processed by our
24-hour contact centre
if it’s made
hours or less prior to your departure date. Our team is ready to assist you with your request.
×
Message
We note that you paid CASH for your ticket at the Etihad Office. Kindly contact your local Etihad Airways office to process your refund.
Ticket number
First name
Last name
Email address
Travel document number
Cabin
is a required field.
